1Q: How is Fabric Renewal different from a regular dry cleaner?
1A: Whereas your regular dry cleaner focuses on cleaning suits and dress shirts, Fabric Renewal specializes in cleaning all the heavily-soiled fabric items from your home. We have technicians to handle everything from oriental rugs to fine window treatments. We are the experts at restoring the items most dry cleaners would never dream of cleaning.
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2Q: Can you provide us with a free estimate on specialty cleaning items?
2A: In most circumstances, we can provide a free estimate by e-mail or over the phone. Please e-mail us at service@fabricrenewal.com with a digital picture of the items you would like cleaned. If you would prefer, call our care center at 1-888-9WE-CLEAN where we can walk you through the process.
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3Q: Is there a minimum charge for your specialty cleaning?
3A: There is no minimum charge if you bring the items into our Bloomingdale, NJ cleaning facility. However, a minimum charge of $300 will apply to all projects where we go out to your home to pickup items or clean them on site.
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4Q: Is it possible to clean my Hunter Douglas shades?
4A: In the past, it was virtually impossible to deeply clean them. In fact, we were so disappointed with the existing technology that we invented a system for cleaning them. That system is known as Aquamist™. You will not find a more thorough cleaning anywhere for your custom blinds and shades. We are able to clean the entire line of Hunter Douglas Window Fashions—including the silhouette and lunimnette shades. Please take a moment to view our ‘before and after’ photo gallery to witness the amazing cleaning of Aquamist.
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5Q: Is it cheaper to just replace my shades than to have them cleaned?
5A: Most ready-made or inexpensive treatments are not normally worth cleaning. If you have custom-made window shading, you can protect your investment and have them cleaned for a fraction of the replacement cost. All Hunter Douglas products are usually worth cleaning and they restore very nicely. Please take a moment to view our ‘before and after’ photo gallery to witness the amazing cleaning of Aquamist.
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6Q: How far will you travel to pickup my blinds and shades?
6A: You are never too far away! If our vans cannot make it to your home, we will be happy to arrange a UPS pickup. Please call our care center at 1-888-9WE-CLEAN and we can advise you of your options.
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7Q: Is it better to clean my window treatments while they hang or to take them down?
7A: Both methods are ideal in different situations. If the window treatments are not heavily soiled and you would like them cleaned on the same day, then In-home cleaning may be the best option. If your window treatments are heavily soiled (or if you are doing work on your home) then take-down and re-hang will be your best option. (Please note that our Aquamist™ Blind and Shade Cleaning System can only be performed at our facility.)
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8Q: Will my window treatments be re-hung just the way they are now?
8A: Absolutely, that is one of our specialties. We have been the leader in this field for over thirty years by designing, installing, cleaning and re-hanging fine window treatments. Our technicians will come to your home to photograph, measure, and inspect every item. They will then be cleaned using the optimal cleaning and finishing process for your fabric, weave and finish. Upon return, your treatments will be hung, dressed and steamed to give it that perfect decorator’s look.
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9Q: Are you able to store my window treatments?
9A: We will gladly store your treatments until you and your home are ready for their return. Many people choose to have their window treatments cleaned when they are having work done on their home. To protect your treatments, it is best to remove them before the work begins and to wait until all the work is complete before having them re-hung.
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10Q: How often do you recommend having your window treatments, rugs and upholstery cleaned?
10A: There are several elements that will play a role in how often cleaning is necessary. These elements are; pets, open windows, cooking, burning candles, using a fireplace, having forced air heating, smoking in the home, traffic, and general usage.
It is advised to vacuum them regularly and to thoroughly clean them every 1-3 years depending on the presence and degree of these elements. If you are a seasonal or pet allergy sufferer, you can benefit greatly from a thorough cleaning at least once a year.
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11Q: Why do some draperies shrink when they are cleaned?
11A: Some drapery fabrics are prone to shrinkage; with Moiré, antique satin and cotton chintz being the worst. This occurs because the manufacturer is using large pieces of treated fabric that has not been pre-shrunk. In fact, it is common for us to encounter drapery fabric that has shrunk simply from being exposed to normal humidity in the home and has never actually been cleaned. Fortunately, we have extensive experience with cleaning window treatments and we know which fabrics can present a problem.
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12Q: Is it possible to clean draperies without shrinkage?
12A: Yes, in almost all cases it is. We have many different methods for cleaning drapery fabrics and we will utilize the method that is proven to produce the best cleaning with the minimum shrinkage. We then use tensioning equipment that gently relaxes the fabric back to its original length. Our experienced technicians can best advise you of your cleaning options.
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13Q: What is In-home cleaning?
13A: This is a super-convenient way to have your window treatments, upholstered furniture and rugs cleaned without taking them from the home. One of our experienced technicians can arrange an appointment to come to your home and clean them while you wait. This will cause the minimal disturbance to your home and allow you to enjoy the finished product later the same day. Our customers love the convenience of our In-home cleaning service.
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14Q: Can you remove stains from my rugs, carpets and upholstery?
14A: Whether it is a glass of red wine, or a spill from your painter; our stain removal experts can usually save the day. We may even be able to perform our stain removal magic right in your home with our In-home cleaning team.
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15Q: What stains can you remove?
15A: Stain removal is a combination of chemistry and patience. Before you remove a stain, you need to know what the stain is from, what material it is on and how the dyes and weaves will react to the stain removal agents. We have had great success removing wine, juice, coffee, ink, gum, paint, blood, vomit, pet stains, rust, tar, grease, water marks and even dye. Before you give up on a cherished item, please give us a call. Whatever you do, please do not try a home remedy—more times then not it will permanently set a stain.
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16Q: What should I do if I have a spill or an accident?
16A: You can blot up as much of the staining substance as possible with a soft, clean, white, cotton rag. Never brush or rub the fibers, as this can easily result in damage. Avoid the temptation of reaching for a magic stain remover or a bottle of seltzer water. More times then not, this will result in permanently setting a stain. Next, you should pick up the phone and speak to a Fabric Renewal Technician.
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17Q: Can you remove stains from my rugs, carpets and upholstery?
17A: Whether it is a glass of red wine, or a spill from your painter; our stain removal experts can usually save the day. We may even be able to perform our stain removal magic right in your home with our In-home cleaning team.
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18Q: What stains can you remove?
18A: Stain removal is a combination of chemistry and patience. Before you remove a stain, you need to know what the stain is from, what material it is on and how the dyes and weaves will react to the stain removal agents. We have had great success removing wine, juice, coffee, ink, gum, paint, blood, vomit, pet stains, rust, tar, grease, water marks and even dye. Before you give up on a cherished item, please give us a call. Whatever you do, please do not try a home remedy—more times than not it will permanently set a stain.
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19Q: What should I do if I have a spill or an accident?
19A: You can blot up as much of the staining substance as possible with a soft, clean, white, cotton rag. Never brush or rub the fibers, as this can easily result in damage. Avoid the temptation of reaching for a magic stain remover or a bottle of seltzer water. More times than not, this will result in permanently setting a stain. Next, you should pick up the phone and speak to a Fabric Renewal Technician.
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