1Q: What is Fabric Restoration?
1A: Fabric restoration is a highly-specialized process by which damaged fabric items such as clothing, draperies and bedding are restored to their original condition.
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2Q: How is Fabric Renewal different from my regular dry cleaner?
2A: We specialize in cleaning and restoring the items the regular dry cleaner is not capable of cleaning. We utilize our exclusive Fabric Renewal Cleaning System for restoring items that have been damaged by fire, smoke, and water. Whether it is a vintage wedding gown, a Persian rug, or a closet full of high-end designer clothing; we have experts to handle everything in your home. At Fabric Renewal, our professional staff is confident in our ability to solve all of your clothing and fabric cleaning problems.
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3Q: Is it true that Fabric Renewal is the only dry cleaner in this part of the country that only does fabric restoration?
3A: Absolutely, there are a lot of retail dry cleaners who claim they do fabric restoration, but we are the only company to completely focus on this craft. What this means is that you are dealing with the most experienced and knowledgeable company in this field. Whatever you are faced with, we have seen it before and can help you handle it. At Fabric Renewal, we eat, sleep and drink fabric restoration and we are 100% committed to helping our restoration clients.
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4Q: Obviously you clean clothing but what other kind of items are you able to clean?
4A: If it is made from fabric, we can clean it. From your favorite suit to your child’s stroller—we have perfected processes to clean: clothing, laundry, dry cleaning, shoes, belts, pocketbooks, luggage, draperies, blinds, shades, leathers, suede’s, fur, saris, wedding gowns, pillows, cushions, oriental rugs, upholstered furniture and so much more.
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5Q: Do you also do the basic laundry and dry cleaning items?
5A: Of course, we can restore any of the soft goods you have in your home. We have entire departments that specialize in wash and fold laundry and dry clean only items. We can expertly clean anything that you would wash at home or have dry cleaned professionally—and a lot of other items you never knew could be cleaned.
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6Q: Why is my insurance company recommending Fabric Renewal?
6A: Your insurance company is recommending Fabric Renewal because they have complete confidence in our ability to help you through this process. Our reliability, customer service and expertise has made Fabric Renewal the industry standard since 1979. After receiving such positive feedback from past customers, your insurance company knows that you and your family will receive the best service available with the highest success rate possible by dealing with Fabric Renewal.
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7Q: How long have you been doing fire and water restoration dry cleaning?
7A: We started out as a regular retail dry cleaner in 1979. We then turned our focus toward helping people recover from the devastating effects of fire and water damage. Through much research and persistence we developed the Fabric Renewal Cleaning System. As word of our amazing results spread, our restoration business grew. Today, we work for all the major insurance companies in our market and all we do is fabric restoration work.
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8Q: What is the Fabric Renewal Cleaning System?
8A: The Fabric Renewal Cleaning System is our proven method for removing the damaging effects of fire, smoke, water, mildew, debris and odor from your fabric items. This unique system was developed over a thirty-year period of extensive research, testing and experience. You will not find a more comprehensive, effective and safe method for cleaning fabrics.
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9Q: Are you using harsh chemicals to clean my clothing?
9A: People might assume that we are going to use aggressive chemicals to clean their clothing. The truth is that we use a tested combination of extremely effective detergents and proprietary processes. The Fabric Renewal Cleaning System is proven to work better then anything else available without using any harsh chemicals or masking agents.
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10Q: Will all my items be dry cleaned?
10A: Our experts will analyze each of your possessions to choose the best cleaning method for that item. We have over twenty different cleaning and deodorizing processes to choose from in the Fabric Renewal Cleaning System. Although some items are dry cleaned, the overwhelming majority is gently cleaned using water. We are passionate about doing what is best for your clothing and for the environment--and we promise to give every item the attention it deserves.
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11Q: What if something does not come clean?
11A: Unlike your local dry cleaner who will charge you regardless of how your items clean, we offer our exclusive ‘risk-free guarantee.’
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12Q: What is your ‘risk-free guarantee’?
12A: If an item does not respond to cleaning, there is absolutely no charge for it. Therefore, there is no risk in attempting restoration.
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13Q: Does it really make sense to attempt cleaning my items after a fire?
13A: Absolutely, because we will be able to restore them to how they were before the fire for only a fraction of the cost of replacement. In fact, most people think their items look better after we return them than they did before the fire.
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14Q: How quickly should I remove items after a fire or water damage?
14A: The quicker we can remove the items, the easier they will be to restore. This is especially true of water-related claims where mold and dye-transfer can complicate matters. We recommend calling Fabric Renewal as quickly as possible after a loss so that one of our experts can inspect the damage and advise you of your options.
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15Q: I had damage to my home over the weekend, is there anything I can do?
15A: We understand that terrible things can happen at any time of day or night and we pride ourselves on always being there for you. We have a 24/7 answering service so that you can always reach us in your time of need.
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16Q: How do I decide what to have cleaned after a fire loss?
16A: When you have mild damage to your home, the question will be whether or not your fabric items need cleaning. When you have more severe damage, the question will be whether or not all your fabric items can be completely restored. Let our experienced project managers guide you. We are here to help you through the entire claims process and to make sure your home and its possessions are returned to normal as quickly as possible.
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17Q: I had severe damage to my home, am I to assume that everything is now ruined?
17A: Many people have the same initial reaction and it can be devastating to see your items in this state. Fortunately, the Fabric Renewal Cleaning System is proven to remove soot, odor and water even under the most severe conditions. As long as the dyes have not been removed and the fibers are not physically damaged, you will be amazed at how much we can restore. Please take a moment to view our ‘before and after’ photo album so that you can see examples of our work.
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18Q: Will I be able to get some items back right away?
18A: We pride ourselves on making this difficult time as easy on you and your family as possible. We will work with you to help identify the critical ‘rush items’ that you will need so you can continue with your normal routine. These items will be processed immediately and returned to your temporary residence.
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19Q: Do you provide storage for my non-rush items?
19A: Whatever items you do not need rushed back will be stored in one of our convenient, secure storage facilities. We will store everything for you until you and your home are ready to have it returned.
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20Q: Will I have access to my items throughout the claims process?
20A: We offer our “Homeowner Visit Program” to our customers so that you will have access to your items throughout this entire process.
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21Q: Is my insurance company using Fabric Renewal because you are inexpensive?
21A: Although some insurance companies are cost-conscious, they are definitely more concerned with the quality of our work, and our level of customer service. Our pricing is extremely fair so that the insurance company is getting great value and the homeowner is getting the best cleaning service possible.
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22Q: Can expensive custom window treatments be cleaned?
22A: Fortunately, we have over thirty years of interior decorating experience. From selling, designing, creating, installing, cleaning and re-hanging high-end custom window treatments, we have done it all. We understand the intricacies of fine window treatments so we are confident in our ability to clean and re-hang them. Your window treatments are in expert hands with Fabric Renewal.
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23Q: How do I know my items will be safe in your possession?
23A:You are always welcome to come in for a tour of our state-of-the-art facility and see where all the magic happens. You will notice that our professional staff takes great care when handling your possessions. Every item is recorded and tracked throughout the entire process in our industry-leading fabric tracking system. We make sure that nothing is left to chance.
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24Q: Is Fabric Renewal another dry cleaning franchise?
24A: Fabric Renewal is a highly specialized, family-owned and operated business since 1979. We believe that this structure allows us to always act in the best interest of our local clients and customers.
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